An AI receptionist that never misses an enquiry
Website chat, email and WhatsApp enquiries answered at 9pm on a Sunday — from your own prices, terms and FAQs — with every lead waiting in one inbox on Monday.
Most small firms lose the enquiries that arrive after hours. SmartFlo's 24/7 agent answers website visitors instantly using only what you've taught it in Business Brain, sorts inbound email into new leads, existing jobs and noise, drafts the reply, and drops each conversation into the PipelineAI Triage inbox. Nothing is auto-booked or auto-sent to a stranger without a person approving it.
What the agent does
- Answers website chat instantly. Prices, service areas, opening hours and lead times — answered from your own knowledge, not the internet.
- Sorts your inbox. Inbound email is read, classified and summarised; replies to existing jobs thread onto that job automatically.
- Drafts the reply. A ready-to-send answer appears in the reply box; you edit and send in one click.
- Captures the lead properly. Name, phone, address and what they need land in Triage, so a person routes it to the right workflow.
- Hands over to a human. Visitors can ask for a person at any time and the conversation jumps to LivePulse live chat.
Trained on your business, not guesses
Business Brain builds knowledge automatically from your quotes, terms, HR and fleet setup, and you can add trained answers for anything it gets wrong. Agents only answer from those sources.
Every conversation is kept with a full transcript and can be exported, so you can see exactly what was said on your behalf.
The apps behind it
Answer 24/7 with a support agent trained on your own website and documents.
See how it worksAsk your company documents a question and get a cited answer, not ten search results.
See how it worksSee who's on your site right now and start the conversation before they leave.
See how it worksThe CRM your whole business runs from: every customer, enquiry, quote and job in one place, with AI agents that never clock off.
See how it worksTurn website visitors into WhatsApp conversations with one tap.
See how it worksWhat it costs
| Option | Price | What you get |
|---|---|---|
| 24/7 Sales & Support Bot | £79 / month | The AI agent on your website |
| Customer Services Suite | £139 / month | AI bot, live chat, company wiki, chargeback recovery and WhatsApp, CRM Starter free |
| All-Access Full Suite | £249 / month | Every app at its top tier, CRM Pro free |
Every app is free for 14 days — no card needed.
Common questions
Will the AI reply to customers on its own?
On website chat it answers questions instantly. For email it drafts replies for you to approve — nothing is sent to a new enquirer without a person.
Where does it get its answers?
Only from Business Brain: your own documents, quotes, terms and trained answers. If it doesn't know, it says so and collects contact details.
Does it work with Outlook or Gmail?
Outlook connects directly. Any other mailbox can forward to your private SmartFlo inbox address.
Stop losing the 9pm enquiry
Every app has a live, hands-on preview on its own page, and every app works completely on its own — no other SmartFlo app, plan or add-on required.