Refund & Cancellation Policy

Every paid tool includes a free trial run, and every widget can be built and previewed for free before you subscribe. Website Health Audit is free permanently. We ask you to use the trial to check a product fits before subscribing, because that is the best way to avoid an unwanted charge.

Subscriptions are monthly, charged in advance on the day you subscribe and on the same date each month after that. Package deals are billed as a single monthly amount; if you add a higher tier of a tool included in a package, that upgrade is charged on top of the package price.

You can cancel any subscription yourself at any time from Billing in your workspace. There is no notice period, no cancellation fee, and no need to contact us.

Cancelling stops the next payment. You keep full access until the end of the month you have already paid for, then the workspace drops back to free features: widgets stop publishing on your website and paid tools become read-only.

If you are buying as a consumer rather than a business, UK law gives you 14 days to change your mind about a digital service. Because access to the software begins immediately when you subscribe, you agree to that immediate start and acknowledge that you lose the right to cancel once the service has been fully provided for the period. Where you have not meaningfully used the service, we will still refund the first month on request within those 14 days.

We will refund you where:

• you were charged after cancelling, or charged twice for the same period;
• a paid feature was unavailable for a prolonged period and we could not put it right;
• the charge was clearly made in error.

We do not normally refund part-used months, subscriptions you forgot to cancel, or a change of mind after the service has been provided — the free trial exists to prevent that.

Email support@smartflosystems.com from the address on the account, with the invoice number and a short explanation. We respond within two working days. Approved refunds go back to the original payment method and usually appear within 5 to 10 working days, depending on your bank.

If a payment fails we will retry it and email you. If it remains unpaid, paid features are suspended until the balance is cleared. Your data is kept for 30 days from suspension so you can reactivate without losing anything.

We give at least 30 days' notice by email before any price increase. If you cancel before the new price takes effect you will never be charged it.

Please contact us before raising a chargeback with your bank — almost every issue is resolved faster directly. Workspaces with an open chargeback may be suspended until it is settled.